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Role Description

The Multi-Line Claim Specialist (Auto & General Liability) is responsible for the full investigation, evaluation, negotiation, and resolution of assigned auto and general liability claims across multiple jurisdictions. This role supports multiple client accounts.

This position is ideal for an experienced adjuster who believes that every claim represents a real person’s livelihood, owns outcomes, and takes pride in delivering accurate, compliant, and timely claim resolutions. The role may also serve as an advanced career step for future leadership consideration. This is a true adjusting role. It is not an HR, consulting, or administrative position. The Specialist is accountable for end-to-end claim handling, decision-making, and results.

Responsibilities

• Investigate, evaluate, and adjust auto and general liability claims in compliance with corporate standards, client-specific handling instructions, and applicable state laws.
• Establish reserves and provide reserve recommendations within assigned authority.
• Review, approve, and negotiate medical, legal, damage, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-relatedness.
• Authorize and issue claim payments in accordance with established procedures and authority levels.
• Negotiate settlements in alignment with corporate claim standards, jurisdictional requirements, and client expectations.
• Coordinate with and oversee outside vendors, including legal counsel and other claim-related service providers.
• Maintain accurate and timely claim documentation and diary management within the claim system.
• Identify and monitor subrogation opportunities through resolution.
• Communicate effectively and consistently with clients, claimants, attorneys, and internal partners.
• Ensure compliance with corporate claim handling standards and audit expectations.
• Provide timely notice of qualifying claims to excess or reinsurance carriers, when applicable.

Qualifications

• 10+ years of auto liability claim handling experience.
• Demonstrated experience handling injury claims.
• Strong analytical, negotiation, and decision-making skills.
• Ability to manage workload independently in a fast-paced, multi-jurisdiction environment.
• Excellent written and verbal communication skills.
• Strong organizational skills with consistent attention to detail.
• Reliable, predictable attendance during core client service hours.

Requirements

• Multiple state adjuster licenses (Nice to Have).
• Professional designations such as AIC, ARM, or CPCU (Nice to Have).
• Bilingual (Spanish) proficiency (Nice to Have).

Benefits

• 4 weeks PTO + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.