This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

This is an exciting time to join Remote!

Qualifications

• Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
• Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
• Experience using CRM tools to manage customer interactions and support workflows.
• Proven ability to collaborate with multiple stakeholders who have varying priorities.
• Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
• Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
• Fluent in written and spoken English.

Requirements

• Experience working remotely or in a fast-growing organization (nice-to-have).
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems (nice-to-have).

Key Responsibilities

• Responsible for solving tickets per week across various Remote verticals.
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals.
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users.

Practicals

• You'll report to: Manager, Customer Success.
• Team: Customer Success.
• Location: This is a location specific position for the AMER region.
• Start date: As soon as possible.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (we are async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.

How to Apply

Please fill out the form below and upload your CV in PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote.

If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at the interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to.

Please note we accept applications on an ongoing basis.