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Role Description

We are seeking a Telecom NOC Support Technician II with experience working in a telecommunications NOC environment. This position plays a key role in supporting customers and ensuring network reliability. The role involves:

• Monitoring alerts
• Responding to customer requests
• Investigating technical issues
• Resolving trouble tickets efficiently and professionally

The ideal candidate will bring direct telecom NOC experience, thrive in a fast-paced, collaborative setting, and demonstrate a strong commitment to operational excellence and customer satisfaction.

Qualifications

• 2-5 years of hands-on experience working in a telecommunications Network Operations Center (NOC) supporting voice and data services.
• Solid understanding of Voice over IP (VoIP) technologies and network operations.
• Working knowledge of SIP and TCP/IP protocols, including the ability to troubleshoot and resolve related issues.
• Proficiency in Excel and strong documentation skills.
• Demonstrated analytical, troubleshooting, and problem-solving abilities with close attention to detail.
• Strong verbal and written communication skills with the ability to interact effectively with customers, vendors, and internal teams.
• Proven ability to manage multiple priorities in a fast-paced environment and see tasks through to resolution.
• Self-motivated and dependable with a positive, can-do attitude and a strong commitment to operational excellence and customer satisfaction.

Requirements

• Experience with Cloud PBX, UCaaS, and CCaaS platforms.
• Hands-on experience with Sansay SBC, Juniper, and Adtran equipment.
• Familiarity with SolarWinds monitoring tools.
• Technical background in cloud or voice network environments.

Benefits

• An opportunity to join an innovative telecommunications and SaaS organization.
• Exposure to advanced voice and cloud technologies.
• Opportunities for professional growth and development.

Equal Opportunity

Broadband Dynamics is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. Employment is contingent upon successful completion of a background check according to company policy.