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Role Description

You’ll play a vital role in the success of the Key Relationships team by ensuring smooth operations and comprehensive administrative assistance to the frontline fundraising team working with charity: water’s major donors.

As the Key Relationships Coordinator, you will report to the Vice President of Key Relationships while supporting a broader team of frontline fundraisers. By managing various administrative, logistical, and research tasks, you will enable the team to focus on building and maintaining donor relationships to help us reach our fundraising goals. You will ensure smooth operations, playing a key role in everything from data management to meeting facilitation.

You’ll be responsible for…

• Triaging and responding to donor inquiries and FAQs through our customer service platform
• Managing team-wide administrative tasks, from supporting with data entry and list exports in Salesforce to meeting facilitation and assisting with prospect research
• Project management of both one-time and ongoing internal team projects throughout the year
• Mastering Salesforce, Zendesk, Notion, Jira, iWave, Keynote, and all other tools used by the Key Relationships team, helping to keep our donors happy, data clean, and records up-to-date
• Exploring creative methods to express our gratitude to donors, writing thank you notes, and fulfilling gifting requests for VIP donors on an ad hoc basis
• Managing printing and shipping requests for the team and our supporters
• Supporting the team with the planning and execution of donor trips and regional events as needed
• Becoming an expert on charity: water’s programmatic work and staying up to date on international Water, Sanitation & Hygiene (WASH) issues as a whole

Qualifications

• Up to 2 years of relevant experience
• A bachelor's degree in Business Administration, Marketing or Communications preferred
• Excellent customer service
• Strong written and verbal communication skills
• Acute attention to detail with the ability to prioritize, multitask, and efficiently complete tasks
• A problem-solving spirit, team-oriented mentality, and enthusiastic work ethic
• A passion for charity: water’s mission that invigorates and excites the people you share it with
• Familiarity with tools like Keynote, Notion, Jira, Basecamp, Zendesk, etc.

Requirements

• Experience working cross-departmentally in a fast-paced environment
• Proficiency with Salesforce as a CRM tool
• Familiarity with the nonprofit sector, specifically frontline fundraising teams

Benefits

• Unlimited PTO
• Summer Fridays
• 6-week paid sabbatical leave after 5 years of employment
• Annual bonus potential through The Pool
• 401k plan + employer match
• Medical covered at 85% + Dental/Vision contributions
• FSA + dependent day care FSA
• Employer-paid life insurance, STD, LTD
• 16-week paid maternity and paternity leave for new parents
• Stipends for Home office, Professional Development, and a You-do-You Perk
• TSA Pre-check reimbursement
• Flexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch
• 2-4 annual travel requirements that foster team alignment, connection and in-person collaboration