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Role Description

We are looking for a Behavioral Health Care Manager Lead to join our Collaborative Care team. This role would be responsible for providing clinical leadership, supervision, and operational oversight for a team of Behavioral Health Care Managers, while balancing direct patient care, quality assurance, and cross-functional collaboration.

This is a remote position and will be based on eastern time.

What You’ll Do

• Team Leadership & Supervision
  • Provide clinical supervision, coaching, and mentorship to Behavioral Care Managers.
  • Support onboarding and training of new Behavioral Health Care Managers.
  • Provide training and ongoing supervision of BHCM’s.
  • Monitor team performance against key CoCM metrics.
  • Ensure team adherence to CoCM clinical workflows, documentation standards, and best practices.
  • Partner with program leadership on quality improvement initiatives and workflow optimization.
  • Identify trends, risks and opportunities for improvement across the patient population.
• Patient Care Coordination
  • Maintain a patient caseload, as needed, to support team coverage and model fidelity.
  • Support the mental and physical health of patients on an assigned caseload, coordinating closely with the patient’s medical provider and, when appropriate, other mental health professionals.
  • Participate in regularly scheduled caseload consultation with the Psychiatric Consultant and communicate resulting treatment recommendations to the patient’s medical provider.
• Patient Assessment, Education & Treatment Monitoring
  • Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.
  • Provide patient education about common mental health and substance abuse disorders and the available treatment options.
  • Deliver brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
  • Track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
  • Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
• Documentation & Outcomes Tracking
  • Track patient follow up and clinical outcomes.
  • Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, Psychiatric Consultant, and other treating providers.
• Treatment Adjustment & Transitions of Care
  • Adjust treatment plans for patients who are not improving as expected in consultation with the medical provider and Psychiatric Consultant, including referral to more intensive or specialized care when needed.
  • Facilitate referrals to evidence-based psychosocial treatments and other clinically indicated services outside the organization.
  • Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.

Qualifications

• Masters degree in social work or other behavioral health related degree.
• Specialized training to provide brief psychosocial interventions, motivational interviewing, and problem-solving treatment required.
• Minimum of 4-6 years of experience in behavioral health, integrated care, or care management.
• At least 1-2 years of clinical supervision or team leadership experience.
• Must hold an unrestricted clinical license (LMHC, LPC, LMFT, LCSW, Psychologist, etc) in one or more of these states: Connecticut, Illinois, New Jersey, New York.
• Demonstrated ability to collaborate and communicate effectively in a team setting.
• Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders, when appropriate (e.g., motivational interviewing, problem-solving treatment, behavioral activation).
• Experience running a clinical team.
• Experience scaling CoCM programs across multiple practices preferred.
• Experience in virtual delivery care models.

Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one.
• Pre-tax benefits: HSA/ FSA.
• 401k Retirement Savings Program with matching up to 4%.
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care.
• Flexible PTO and Remote First Environment.
• Regular team events, including Wellness Workshops and Team Building Events.
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!