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Role Description

Tenna is searching for an experienced Sales Engineer to support our Sales Team. In this pivotal role, you'll be at the forefront of our sales efforts, providing strategic sales support throughout the entire sales cycle, including impactful product demonstrations and negotiations. You'll be the go-to expert, answering prospective customer questions precisely while maintaining software demonstration environments tailored to specifications.

• Employs a consultative approach to better understand and address prospective customers’ pain points.
• Collaborates closely with various internal teams, including Customer Success, Engineering, and Product.
• Leads internal product training, ensuring that our Sales and Customer Success teams are well-equipped to excel and advise on our offerings.
• Provides technical sales support to the Sales Team by actively participating in all aspects of the sales cycle, including product demonstrations.
• Answers prospective customer questions and fully conveys the technical capacities of our platform.
• Builds and maintains software demonstration environments per specifications.
• Works with Customer Success to field and address technical support questions from existing customers as needed.
• Collaborates cross-functionally with Engineering and Product to stay abreast of all platform-specific changes and resolve customer issues.
• Is aware of our product roadmap, our hardware products, and new feature rollouts.
• Serves as the company’s SME on platform-specific features and functionalities.
• Leads all product-specific support and training internally.
• Onboards all newly hired Sales and Customer Success Reps onto the platform.
• Certifies and signs off on all internal training programs once complete.
• Collaborates with Marketing to revise technical presentations and materials.
• Evaluates our current Sales and Customer Success strategies, recommending adjustments when needed.
• Liaises with Executive Leadership on internal training, strategy, and product roadmap.
• Works on ad hoc reporting as needed.
• Assists with maintaining Salesforce and HubSpot databases.

Qualifications

• 5+ years’ experience in a Sales Engineer or pre-sales role.
• 5+ years’ experience providing technical support within a SaaS environment.
• Experience working within construction technology or the construction industry is an absolute plus.
• Experience working in a technical, production-driven environment.
• Bachelor’s Degree in Business, Marketing, Computer Science, or a related field is preferred.
• Strong experience with Salesforce, Help Scout, HubSpot, or similar programs preferred.
• A self-motivated and adaptable person with a strong service orientation and a “do what it takes” attitude.
• Strong, active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities.
• Solid computer skills (Microsoft Office, Excel, PowerPoint, etc.).
• Ability to flexibly travel 50% as business dictates.
• Ability to prioritize and multitask in a fast-paced environment.
• Positive attitude with a strong desire to learn and stay abreast of changes to our platform.

Requirements

• Full-time opportunity.
• Location: Remote – must be based in or willing to relocate to one of the following states: NY/NJ/PA/CT/MA.
• Travel required, up to 60%.

Benefits

• Competitive compensation package and commission plan offered.
• Robust, low-cost benefit packages are offered.
• Benefit coverage begins on the first date of employment.
• Paid Time Off and Volunteer Time Off are offered.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.