• Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets. • Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing. • Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption. • Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment. • Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via Salesforce.com. • Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience. • Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts. • Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships. • Performs additional duties and tasks as necessary to support the team and company objectives.