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Role Description

As a Collections Representative, you'll be on the front line, making a direct impact to our cardholders’ experience. You’ll be responsible for:

• Handling inbound and outbound calls
• Bringing past-due accounts up to date
• Setting up payment arrangements
• Counseling cardholders on their financial situations
• Determining why a payment is late and best way to fix the situation
• Delivering exceptional service
• Managing customer information
• Building relationships with clients, customers, and colleagues

Qualifications

• Be at least 18 years old
• 6+ months customer service experience of any kind and/or military equivalent experience within the last 7 years
• Fully fluent in English and Spanish
• Must live within 60 minutes or 60 miles of 32746
• Demonstrate at least an intermediate level of computer skills including the ability to:
• Navigate and manage information across multiple windows and software platforms efficiently
• Maintain typing proficiency while actively conversing with customers
• Utilize Outlook or other Microsoft Office programs effectively
• Employ search tools to quickly find necessary information
• This role will require you to work evening hours and at least 1 weekend day
• This role requires a quiet, distraction-free environment
• Be willing to complete a drug test, submit to a background investigation, and provide fingerprints as part of our selection process
• Must satisfy the requirements of Section 19 of the Federal Deposit Insurance Act

Requirements

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles
• Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles
• Employees, level 8 or greater, must have at least 24 months’ time in position before they can post
• All internal employees must consistently meet performance expectations and have approval from their manager to post

Benefits

• High starting wages, $22.50 an hour base pay plus 10% language differential for total compensation of $24.75/hr
• Comprehensive benefits package available from day one
• Tuition reimbursement
• Complete medical coverage for you and your entire family
• 401(k) with company match