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Role Description

At Pipedrive, payments are a core part of how our business operates. As part of a broader payments transformation program, we’re creating a new Senior Payments Analyst role to establish and own Payments BI — the dedicated analytics capability for payments-specific data, KPIs, and insights.

This is a unique opportunity to build a new analytics capability from the ground up and have an immediate, visible impact on how payments performance is measured, monitored, and optimized.

• Establish and own the Payments BI foundations, including core KPIs, dashboards, reporting, and anomaly monitoring for areas such as authorization rates, payment economics, fraud, chargebacks, and payment method adoption.
• Partner with stakeholders across Finance, Product, and Payments to identify, prioritize, and define the most impactful payments metrics.
• Build reliable, automated monitoring and reporting that enables fast decision-making and early detection of issues.
• Act as the central source of truth for payments performance and insights across Pipedrive.
• Provide analysis and recommendations to support payment product decisions, PSP performance, customer experience improvements, and fraud/risk strategy.
• Define and execute the Payments BI roadmap, scaling and automating reporting as the business evolves.
• Explore opportunities to enhance monitoring and optimization through advanced analytics, AI/ML, or third-party tools.
• Collaborate closely with central BI/Data teams to ensure payments insights are embedded into Pipedrive’s broader analytics ecosystem.

Qualifications

• 5+ years of experience in payments analytics, BI, or data analytics — ideally in SaaS, subscription, or high-volume online payments.
• Expert-level SQL skills and strong experience with BI tools such as Looker, Tableau, or Power BI.
• Solid understanding of cloud-based data warehouses (e.g. Snowflake).
• Deep knowledge of the payments lifecycle, including authorizations, settlements, chargebacks, and payment economics.
• Proven experience building and maintaining KPI frameworks, dashboards, and anomaly detection or alerting solutions.
• A hands-on, pragmatic mindset with the ability to translate complex data into clear, actionable insights.
• High attention to detail and a strong sense of ownership and accountability.
• Fluency in written and spoken English.

Benefits

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork.
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision.
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG.
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential.
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work.