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Role Description

We’re seeking a dedicated and proactive Outbound Caller to join our fully remote team and strengthen communication with our partner stores. This role is perfect for someone who thrives in client-facing work, values meaningful interactions, and excels in maintaining strong business relationships.

As our Outbound Caller, you’ll be the key point of contact for our partner stores—ensuring they receive exceptional support and consistent follow-up. You’ll handle outbound communication, gather valuable feedback, and collaborate with internal teams to resolve issues efficiently.

Key Responsibilities

• Initiate outbound calls to partner stores to follow up on recent interactions, orders, or concerns, fostering positive and professional relationships.
• Deliver excellent customer service by addressing store inquiries and ensuring all concerns are acknowledged and resolved.
• Act as a liaison between stores and internal teams, facilitating timely communication and problem resolution.
• Collect and document store feedback on products, services, and processes; share insights with relevant departments for improvement.
• Accurately record and update call outcomes and feedback in the CRM system.
• Generate regular reports summarizing feedback, issues, and trends to support strategic planning.
• Identify opportunities to optimize the follow-up process and enhance communication efficiency.

Qualifications

• 1–2 years of experience in outbound calling, customer service, or account management (BPO or e-commerce experience is a plus).
• Excellent spoken and written English communication skills.
• Strong customer service orientation with proven relationship-building skills.
• Ability to work independently, manage time effectively, and maintain accuracy under pressure.

Requirements

• Empathetic and professional communicator.
• Attentive to detail and organized in documenting information.
• Proactive in identifying and solving issues.
• Comfortable working remotely and during night shifts.

Benefits

• Full remote flexibility.
• International collaboration and professional growth opportunities.
• Supportive and people-focused team culture.

Ready to Apply?

Submit your resume and a short cover letter highlighting your customer service or outbound calling experience through our Jazz HR portal. Only qualified candidates will be contacted.

Company Description

STERRY Limited is an equal opportunity employer committed to diversity and inclusion.