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Role Description

Under general supervision of the Branch Manager, the Branch Operations Supervisor manages and directs the daily activities of the mortgage operations. Manages subordinate staff in the day-to-day performance of their jobs. Oversees all lending functions, which may include funding, processing, and closing. Ensures efficient delivery of products and services to clients. Develops and implements policies and procedures. Extensive knowledge of department/branch processes.

Responsibilities

• Manage daily team activities related to production and processing activities; ensure proper documentation, timely and accurate execution and effective resource allocation.
• Direct team in executing complex transactions, project management, and the resolution of business problems.
• Coordinate and administer assignments, monitor team progress, and maintain schedules.
• Develop team members and provide ongoing professional guidance and direction.
• Create a clear workflow for Loan Openers, Loan Originators, and Processors to follow.
• Hire, train, coach, discipline, and exit team members.
• Ensure all regulatory and compliance requirements are met as well as standards are understood by the staff to prevent delays and other issues with loans.
• Provide training and guidance to employees related to disclosures, use of internal company systems, and branch logistics and procedures.
• Resolve issues related to loan files, as well as review and approve files and supporting documentation for completeness.
• Identify and stay current on changes in the mortgage industry regulations, and recommend changes to internal policies, procedures, and systems to incorporate new or updated requirements.
• Perform other duties as necessary.

Qualifications

• High School Diploma or equivalent, minimum of 3 years Team Lead, Supervisory experience. Mortgage experience preferred.
• Computer literacy – Microsoft Office, Excel, Word.
• Organization, Planning, and Time Management.
• Customer Service.
• Professionalism.
• Working knowledge of lending compliance and regulations.
• Oral and Written communication skills.
• Maintain working knowledge of all company programs to ensure loans conform to requirements through the loan process and be able to answer questions as needed.
• Knowledge of FHA/VA regulations and investor underwriting guidelines.
• Operational knowledge of residential lending, including production and support functions.
• Ability to work independently and maintain confidentiality.

Compensation Disclosure

This is a full-time, exempt salaried position. The base salary range for this role is $65,000 to $72,800 per year, depending on skills, experience, and qualifications. This position is not eligible for overtime compensation, in accordance with California labor law. Additional compensation, such as bonuses or incentive pay, may be available based on performance and business needs.

At-Will Employment

This position is classified as at-will employment in accordance with California law. Employment may be terminated by either the employer or employee at any time, with or without cause or notice, subject to applicable law.

Work Location

This position is fully remote. Employees may perform all job duties from a location outside of their main office or branch location, subject to reliable internet access and compliance with company policies.

Equal Opportunity Employer

Golden Empire Mortgage are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Reasonable Accommodations

Golden Empire Mortgage is committed to providing reasonable accommodation for qualified individuals with disabilities during the application or recruitment process. If you need assistance or accommodation, please contact us at HR@gemcorp.com.

California Consumer Privacy Notice

Golden Empire Mortgage may collect personal information from job applicants for purposes related to employment consideration. We are committed to handling your information in compliance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). To learn more about how we collect, use, and protect your information, please review our Privacy Policy here .