This position primarily provides member care support by updating CSM/CRM systems, handling incoming and outgoing calls, and preparing routine correspondence and reports. Key duties also involve driving client-facing activity by scheduling meetings and assisting Financial Advisors with meeting preparation and follow-up.

The coordinator performs telephonic or face-to-face history and program needs assessments to identify, evaluate, coordinate, and manage member needs, focusing on non-clinical aspects of chronic illnesses and disabilities. This involves coordinating cases with the clinical healthcare management team and establishing short and long-term goals in collaboration with members and caregivers.

The role involves supporting a clinic, department, or program in an administrative capacity, which includes greeting visitors, screening calls, filing, distributing mail, and performing general clerical duties. Responsibilities also extend to assisting with provider software, maintaining patient charts, managing appointments, and overseeing office inventory and equipment.

The primary duties involve managing incoming communications regarding clinical requests, approvals, authorizations, and denials, documenting all activities accurately in the EHR, and communicating clinical needs to Utilization Review staff. This role also requires verifying insurance information, following up with payers for authorization confirmation, and ensuring compliance with confidentiality guidelines.