Email / Chat Support Representative
Location
United States
Posted
2 days ago
Salary
Not specified
No structured requirement data.
Job Description
This is a remote position.
The Email/Chat Support Representative assists customers by responding to inquiries through email and live chat channels. This role supports the customer service team by providing product information, order updates, and general assistance.
Responsibilities
Respond to customer inquiries via email and live chat
Provide information about products, orders, and services
Document customer interactions in internal systems
Assist customers with order updates and basic troubleshooting
Escalate complex issues to appropriate departments
Maintain accurate records of customer communications
Requirements
High school diploma or equivalent
Strong written communication skills
Customer service experience preferred
Ability to manage multiple conversations and tasks
Benefits
Health, dental, and vision insurance
401(k) retirement plan
Paid time off (PTO)
Paid holidays
Paid training and onboarding
Career advancement opportunities
Professional development and cross-training
Job Requirements
- High school diploma or equivalent
- Strong written communication skills
- Customer service experience preferred
- Ability to manage multiple conversations and tasks
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Paid holidays
- Paid training and onboarding
- Career advancement opportunities
- Professional development and cross-training
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