• Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions. • Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes. • Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues. • Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing. • Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently. • Reduce recurring operational issues through automation, improved tooling, and process improvements. • Contribute code to improve reliability, observability, scalability, and operational safety. • Document incidents and standard operating procedures to improve response consistency and team effectiveness.