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Role Description

World Travel Holdings is seeking an experienced IT Asset and Endpoint Supervisor to manage the full lifecycle of hardware and software assets. This role ensures that all endpoints are secure, compliant, efficiently maintained, and optimally utilized—from procurement through retirement. The IT Asset & Endpoint Supervisor will lead a high-performing team responsible for endpoint management, inventory accuracy, software deployment, and operations excellence across the organization.

Responsibilities

• Team Leadership
  • Lead, mentor, and motivate a technical team.
  • Conduct performance reviews and provide ongoing coaching and development.
  • Foster a customer centric, collaborative IT support culture.
• Asset & Inventory Management
  • Own the full lifecycle of IT hardware including laptops, desktops, and peripherals.
  • Maintain accurate inventory levels and oversee procurement and logistics for remote employees.
  • Conduct regular audits, enforce asset management standards, and optimize asset utilization.
• Endpoint Management
  • Develop and execute the endpoint management strategy using tools such as PDQ SmartDeploy, PDQ Connect, and Jamf.
  • Oversee software packaging and deployments, patch management, and vulnerability remediation.
  • Ensure endpoint security, compliance and performance.
• Operational Excellence
  • Oversee daily support operations to ensure timely resolution of tickets and adherence to KPIs (response time, resolution rate, CSAT).
  • Partner with cross-functional teams to remove obstacles and improve service delivery.
  • Maintain documentation and enforce ITSM processes and standards.
• Process Improvement
  • Analyze support and operational data to identify trends and opportunities for optimization.
  • Develop and implement workflow improvements and automation to enhance efficiency and service quality.

Qualifications

• 3+ years of experience in a supervisory IT support, help desk or customer service leadership role.
• Demonstrated ability to lead, coach, and motivate a technical team to achieve high performance.
• Strong understanding of customer service principles and IT service management (ITSM).
• Excellent analytical, troubleshooting, and problem-solving skills with strong attention to detail.
• Outstanding communication, interpersonal, and conflict resolution abilities.
• Proficiency with Microsoft Office Suite and ticketing systems.
• Hands-on experience with endpoint management tools (PDQ, Jamf, etc.) and software deployment best practices.
• Experience with IT asset management (ITAM) and inventory control methodologies.
• Ability to excel in a fast-paced, dynamic environment.
• Flexibility to travel based on business needs.

Benefits

• Estimated Pay Range: $65,000 - $70,000/year
• Comprehensive medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401(k) with discretionary company match
• Paid time off and holidays
• Travel discounts and employee perks
• Employee Assistance Program (EAP)
• Professional development and learning opportunities

EEO Statement

World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.