Job Title:

Product Manager - Conversational AI Platform

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Transform Enterprise Customer Service with AI-Powered Automation

Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk.

About the Role

You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot – we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale.

Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.

What You'll Do

Strategic Product Leadership

• Product Strategy: Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements

• Market Analysis: Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction

• Technical Decision Making: Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes

• Stakeholder Alignment: Translate complex AI capabilities into clear business value propositions for executive stakeholders

Cross-Team Technical Coordination

You'll orchestrate product development across four specialized engineering teams:

• Orchestration Team: Conversation flow engine, intent routing, and session state management

• Integration Team: Enterprise connectors (Salesforce, ServiceNow, CCaaS platforms), API design, and webhook infrastructure

• Reporting Team: Real-time analytics, observability tools, and customer-facing dashboards

• Channel Gateway Team: Voice processing, webchat widgets, SMS/messaging, and new channel development

This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system-wide performance and reliability.

Enterprise Customer Engagement

• Technical Discovery: Lead customer technical evaluations, understanding integration requirements and enterprise constraints

• Requirements Engineering: Transform customer use cases into detailed technical specifications and user stories

• Solution Architecture: Collaborate with customers' technical teams on implementation approaches and system design

• Post-Launch Optimization: Analyze performance data and customer feedback to drive continuous product improvements

What We're Looking For

Required Background

• Engineering Foundation: Computer Science, Software Engineering, or equivalent technical degree preferred

• Enterprise Software Experience: 3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV)

• AI/ML Product Experience: Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring

• Technical Product Management: Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions

• Platform Experience: Understanding of microservices, cloud infrastructure, and enterprise integration patterns

Strongly Preferred

• Agentic AI Experience: Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows

• Conversational AI Background: Previous work on chatbots, voice assistants, or dialogue systems

• Enterprise Integration Expertise: Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies

• Technical Leadership: Experience leading technical product decisions in complex, multi-team environments

Technical Skills

• API and Integration Design: Understanding of RESTful APIs, webhooks, and enterprise integration patterns

• AI/ML Fundamentals: Knowledge of NLP, machine learning model deployment, and AI system reliability

• Cloud Platforms: Familiarity with AWS/Azure/GCP services and enterprise deployment models

• Data and Analytics: Experience with product analytics, A/B testing, and performance monitoring

• Telephony Knowledge (Bonus): Understanding of SIP protocols, IVR systems, or contact center infrastructure

Leadership Qualities

• Technical Communication: Ability to discuss complex AI concepts with both technical and business stakeholders

• Cross-Functional Influence: Experience driving alignment across engineering, sales, and customer success teams

• Problem-Solving Mindset: Approach challenges with first-principles thinking and technical depth

• Customer-Centric: Direct experience working with enterprise customers on technical implementations

Why This Role Stands Out

• Real AI Impact: Work on production AI systems handling millions of customer interactions for major enterprises

• Technical Depth: Solve complex technical challenges while building products that customers love

• Emerging Technology: Get hands-on with the latest advances in conversational AI and agentic systems

• Enterprise Scale: See your product decisions impact how Fortune 500 companies serve their customers

• Growth Opportunity: Join during a pivotal moment in AI adoption with significant room for career advancement

Ideal Candidate Profile

We're specifically looking for someone who has:

• Built AI products from concept to production deployment

• Worked directly with enterprise engineering teams on complex integrations

• Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools

• A technical background that allows for deep collaboration with our engineering teams

• Track record of successful product launches in enterprise software environments

Ready to build the future of enterprise AI? If you're excited about combining deep technical knowledge with customer-focused product strategy, we'd love to hear from you.

The base salary for this position is $106,087-$190,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 3/23/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#WFH

#LI-Remote

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE