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Role Description

In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients. As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience.
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work.
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date.

Qualifications

• 3 or more years' experience working as a Travel Consultant (or 5 years in other customer service industry).
• Advanced knowledge of GDS (Sabre).
• U.S. citizenship required due to Federal Government contract.
• A genuine passion for high-quality customer service.
• Good verbal and written communication skills.
• Strong teamwork skills.
• A positive, “can do” attitude.
• Willingness to learn and grow!
• We accept Military experience/certifications as a substitute for some requirements.

Benefits

• Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Championing Inclusion in every aspect of our business with global INclusion Groups.
• And much more!