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Role Description

This role involves providing exceptional customer service and sales support in a fast-paced environment.

• Assist existing and new customers with incoming sales opportunities.
• Responsible for closing extended warranty sales with the assistance of outbound call diallers.
• Provide solutions to customer needs in a fast-paced and energetic environment.
• Formulate business decisions based on information provided during the call.
• Proficient approach to explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effectively use rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Support the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey.
• Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales.

Qualifications

• 1-3 years of Customer Service and Sales experience, in a call center environment.
• Genuine desire to provide exceptional customer service.
• High School Diploma or GED required.

Requirements

• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Benefits

• Competitive salary of $20 per hour.
• Permanent, full-time contract.