• Serve as the primary relationship owner for key partner accounts, building trust and credibility across all stakeholder levels • Effectively communicate the vision for and benefits of our partnership to stakeholders at all levels of the partner organization • Set and manage toward annual goals in collaboration with partners, driving key business results such as patient engagement, growth, clinical quality, and revenue • Lead quarterly business reviews (QBRs), developing key analysis and insights and driving alignment on progress and health of partnerships • Act as the internal champion for partner satisfaction and success, consistently bringing the voice of the customer to internal teams • Identify and cultivate growth opportunities within existing partnerships, including expansion to new sites, populations, or service lines • Own and monitor partner-specific patient engagement KPIs; collaborate across internal teams to improve activation, retention, and satisfaction. • Support the design and implementation of enrollment workflows tailored to the partner’s patient and provider needs. • Lead educational sessions with partner practices to drive understanding and adoption of engagement tools and processes. • Co-develop targeted outreach strategies with marketing and engagement teams, including campaigns, events, and materials tailored to local populations. • Use data and feedback to identify barriers to activation and work collaboratively with partners to implement creative, patient-centered solutions. • Elevate the voice of the patient and provider in shaping engagement strategies by incorporating real-time feedback and frontline experience into continuous improvements • Maintain operational dashboards to provide transparent KPI progress and tracking • Monitor and report on key outcomes (e.g., engagement, clinical quality, cost & utilization, and patient experience metrics); use insights to drive actionable feedback and results • Proactively identify risks, troubleshoot issues, and escalate as appropriate to maintain trust and partnership momentum. • Identify areas for improvement based on KPIs, operational workflows, and patient and provider experiences • Identify ways technology and operational initiatives can further equitable access to care and support the complex needs of families and caregivers • Translate partner feedback into programmatic enhancements or internal process improvements