Daktronics

Experience the Daktronics Difference

Technical Support, Onsite Field Service Engineer

Field EngineerField EngineerFull TimeRemoteTeam 1,001-5,000Since 1968H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

13 days ago

Salary

$25 - $29 / hour

Associate DegreeExperience acceptedEnglish

Job Description

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. • When needed, collaborate with a team to resolve, or escalate product issues. • Actively create and update knowledge base articles for internal and external uses. • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. • Onsite support of customers within a 1–2-hour radius of State College, PA. • Providing service, installation, or support during an event at a customer site. • Providing on-site technical and maintenance services for Control Systems and Display Systems. • Leveraging your knowledge by training our Service Partners.

Job Requirements

  • Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems) bachelor’s degree preferred.
  • Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs.
  • Must be able to: Communicate effectively in a variety of settings.
  • Positively and professionally able to work in stressful situations.
  • Show personal commitment to continuously improve.
  • Display a can-do attitude in good and bad times.
  • Effectively exercise discretion and independent judgment.
  • Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
  • Work effectively as a team member assisting when and where needed.
  • Comfortable working from a home office location.
  • Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
  • Ability to lift, carry, and move up to 45 pounds.
  • Ability to work in a variety of environments, including cold/hot weather, small spaces.
  • Must be able to work nights and weekends based on pre-determined business need.
  • Must be able to get a passport.
  • Ability to travel by air and ground.
  • Valid driver’s license.
  • Must be able to meet and maintain Daktronics Driving Eligibility Requirements.
  • Motor vehicle records will be checked.
  • Fluent in English, both written and verbal. Multi-lingual is a plus.

Benefits

  • Competitive compensation
  • Meaningful benefits

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