• Responsible for the installation, configuration, operation, and maintenance of the Epic Reporting, Analytics, and Business Intelligence database platforms • Manages and maintains various ETL activities throughout multiple production and non-production databases and data warehouse environments • Configures and maintains multiple MSSQL databases that service multiple production and non-production environments • Installs and maintains administrative and monitoring tools necessary for high levels of availability and performance of assigned systems • Understanding performance metrics, monitors server performance, and troubleshoots application issues • Installs, updates, and maintains various servers, services, and consoles related to the management of assigned systems • Configures BI application integration with Epic for Single Sign and automated report generation • Manages RDBMS and BI security and logins for different types of access • Configures, schedules, and monitors various ETL functions across multiple data warehouse environments • Troubleshoots and resolves ETL process errors • Utilizes current IT Service Management software to ensure end user and/or infrastructure generated incidents are logged, dispatched, escalated, and resolved efficiently • Maintains accurate service request records for reporting purposes • Follows established guidelines for system change control and system event reporting • Implements approved changes based on priority and updates relevant documentation.