• Develop strategic account plans that expand the relationship and promote growth • Drive cross-functional collaboration to accelerate adoption and value of current and future solutions • Identify and pursue expansion opportunities aligned to customer goals • Create trusted partnerships that result in engaged, customer advocates • Lead executive level engagements focused on value creation • Define and execute a renewal strategy that promotes growth and mitigates risk • Promote operational excellence in portfolio, account and team management • Develop depth and breadth of relationship within portfolio of customers, from C-level to IT and business users • Understand customer priorities and identify common themes to report out and action • Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront • Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates • Engage with customers to develop deep understanding of customer’s product experience and strategic business needs • Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level • Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services • Provide early insight and adoption recommendations for new products and product features • Coach and mentor other CMSs in developing the Customer Success Craft and engagement in both Guidewire and Customer Community. • Encourage adoption of Guidewire solutions to help customers achieve their business goals and maximize the value of their investments • Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary • Create and manage customer success plans and account plans to manage external and internal relationships and strategies • Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment • Develop a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio • Introduce new features and best practices to customers according to their business needs • Ensure visibility of program and customer health both internally and with customer teams • Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks • Execute and manage contract negotiations and renewals • Leverage Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal.