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Role Description

The Process Optimization Intern will drive continuous improvement initiatives across Locumsmart and Nursesmart operations using Lean methodologies, change management frameworks, and project management best practices. This role focuses on analyzing current processes, identifying inefficiencies, designing improved workflows, and supporting implementation of process changes. The intern will gain hands-on experience in operational excellence, change management, and healthcare technology operations. This position reports to the Senior Director of Operations.

• Conduct process analysis and value stream mapping to identify bottlenecks, waste, and improvement opportunities
• Design and document improved processes using Lean principles, including standard operating procedures and process flows
• Support change management initiatives by developing communication plans, training materials, and adoption metrics
• Lead or support cross-functional process improvement projects from initiation through implementation
• Track and report on process improvement metrics, including efficiency gains, time savings, and quality improvements

Qualifications

• Understanding of Lean principles, Six Sigma concepts, or continuous improvement methodologies
• Strong analytical thinking with ability to identify root causes and develop data-driven recommendations
• Project management skills with ability to organize, prioritize, and drive initiatives to completion
• Excellent communication and facilitation skills to work with cross-functional teams
• Detail-oriented approach to documentation and process mapping

Requirements

• Currently enrolled as a Junior or Senior in an accredited college or university program (or recent graduate) pursuing Business Administration, Industrial Engineering, Operations Management, Healthcare Administration, or related field
• Preferred: Lean Six Sigma certification (Yellow Belt or Green Belt)
• Familiarity with Prosci ADKAR or other change management frameworks
• Experience with process mapping tools (Visio, Lucidchart, Miro) or project management software
• Prior internship experience in operations, consulting, or process improvement roles
• Interest in healthcare operations and improving healthcare delivery

Benefits

• Competitive pay
• Flexible work schedules - including work from home options available
• Award-winning training and development programs