Lead Associate – Financial Wellness Planning, Advisory Services

Financial Planning and AnalysisFinancial Planning and AnalysisFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$65.6K - $92.7K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Responsible for handling and responding to complex escalated calls • Coordinate and submit requests for research and follow up to ensure complete resolution as needed after the initial call • Partner with supervisory managers to resolve exceptions in a timely manner • Provide on-going coaching to associates on cross selling, wealth management, and tax-exempt strategies • Coordinate the distribution and resolution of service requests (SR) • Provide input to managers regarding quality of calls, issues identified, and recommend training for associates • Identify trends from quality concerns, escalations, exceptions, and reviewing daily call statistics • Responsible for call monitoring to ensure service excellence • Responsible for completing all necessary elements of Best Interest Profile Supervisory reviews • Support the leadership team with resource development for job aids, new hire training, new product training, metrics • Develop training materials such as job aids and training manuals • Responsible for completing the fraud verification process for distributions over the specified amount per policy • Address questions or concerns in relation to participant accounts in accordance with FINRA / SEC guidelines

Job Requirements

  • Bachelor's Degree or equivalent experience in financial services
  • FINRA Series 7, 24, 63, and 65 registrations required
  • FINRA fingerprinting required
  • Experience in brokerage trading and trade approval preferred
  • Five years of wealth management experience preferred
  • Demonstrated ability in effectively handling client escalated issues
  • Deep knowledge wealth management and tax-exempt sales strategies
  • Ability to coach, train, and develop job-related resources

Benefits

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business

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