• Sets day to day operational objectives for the Partner Solutions Expert team • Supervises support and/or professional level colleagues • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders • Manages, mentors, and coaches to develop a collaborative and dynamic team • Leading and managing the team to deliver advanced technical guidance, best practices, and comprehensive technical enablement and training to partners during onboarding, implementation, and ongoing optimization phases. • Ensuring the Partner Success Team is equipped with the necessary knowledge and tools to effectively support partners by providing ongoing training and development opportunities. • Providing additional technical coverage on strategic accounts as needed by Partner Success Managers (PSMs) and supporting PSMs during critical partner engagements, technical reviews, and escalations. • Collaborating with Product Management to prioritize feature requests and enhancements based on partner feedback and business impact, ensuring alignment with partner needs