About the role

At Flatiron School, we are on a mission to transform lives through education, guiding potential students on an exciting journey toward dynamic careers in the tech industry. Our diverse student body is united in their aspiration to excel in cutting-edge fields such as Software Engineering, Data Science, and Cybersecurity. We seek a highly motivated and persistent Inbound Admissions Representative to join our Admissions team. In this role, you will manage and convert inbound inquiries from prospective students into successful enrollments. Your primary focus will be to understand prospective students' needs, provide detailed information about our programs, and guide them through the enrollment process.

What you'll do

• Manage the applicant pipeline, review applications, assess eligibility and program fit, and maintain accurate, up-to-date candidate records in the CRM.
• Conduct structured screening interviews using consistent evaluation criteria to assess readiness and recommend qualified candidates.
• Serve as the primary point of contact for candidates and prospective students, respond promptly and warmly to inbound inquiries via phone, SMS, email, and interviews; provide clear updates, feedback, and program information throughout the process.
• Coordinate interviews and enrollment events, handle scheduling, stakeholder communication, timely follow-ups, and staff information sessions and Q&As.
• Nurture prospective students through to enrollment, follow up to facilitate decisions, assist with deposits and financing, handle deferrals and cancellations, and minimize withdrawals.
• Manage financial clearance, monitor loan statuses and payments daily, ensure timely payment, flag issues to students, and maintain relationships with finance partners.
• Support pre-start matriculation, keep students on track to complete all tasks before day one, troubleshoot issues with payments, loans, or pre-work access, and escalate to relevant teams as needed.
• Collaborate cross-functionally with Admissions, Partnerships, Finance, Marketing, Student Services, and Leadership to align on hiring needs, optimize lead conversion, and finalize Day 1 rosters.
• Track, report, and improve performance, monitor enrollment and conversion data, meet or exceed KPIs, and contribute to process and system improvements.

Qualifications

• Self-motivated and driven to achieve sales goals.
• 3+ years in an SDR, inside sales, admissions, or account management role.
• An expert and empathetic communicator. You are patient, personable, and able to communicate with a wide range of people, from spinal surgeons to stay-at-home parents.
• Highly organized and effective at managing time. You know how to create a schedule and adapt when things deviate from the schedule. You are comfortable with ambiguity and excited to take on small projects.
• Close attention to detail with a “no stone unturned” and “persistence wins” mentality.
• You are excited to become an expert on all things related to Flatiron School and to share your knowledge with others.
• Experienced in using CRMs and databases (we use Close).
• Proficient in spreadsheets in either Google Sheets or Excel.
• Data-savvy; able to spot patterns in student data and make recommendations based on it.
• Passion for education, workforce development, and expanding access to tech careers.

Expected Compensation

• $60K-$70K annually

Please note, we are only set to up hire in applicants residing in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, MD, MA, MI, MN, MO, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI