FLSA Status: Non-Exempt

Reports To: Sr. Registration Manager

Department: Registration  

Pay Range: $24-$25 an hour

About the role:

The Registration Manager drives audience acquisition for e.Republic events—including custom virtual or in-person programs, regional summits, and in-house events. This role requires strong customer service skills, managing high-volume outreach via phone and email while ensuring accuracy and quality across all registration processes. The Registration Manager must be tech-savvy, with the ability to navigate registration platforms, CRM systems, and onsite equipment setup and use. The role also includes periodic travel to support onsite registration at events nationwide.

What you'll do:

 Provide excellent customer support via phone and email to internal and external customers surrounding their event needs.

Create and manage action plans with deadlines for assigned events, ensuring strict adherence to timelines.

Regularly assess event progress and collaborate with the Senior Registration Manager to address additional needs and ensure success.

Create, edit, and deploy event promotions utilizing marketing software.

Conduct follow-up outreach and communication via email and phone to drive event registrations and engage sponsors.

Maintain accuracy of the contact database by updating records, creating new contacts, and processing registrations. Assist registrants with secure payment processing for fee-based events.

Conduct internet research for new event leads as necessary.

Produce accurate and professional event reports for internal and external clients.

Prepare and ship materials for events as required. This includes printing, stuffing, and folding of registration materials and badges, and other documents – in-house or on the road. This may require travel into the office if local.

Travel to events to provide onsite registration support, including setup of registration/exhibit areas (requires bending, lifting up to 50 lbs.), attendee check-in, and coordination with the onsite team. Maintain regular workload while traveling, which may include weekends.

Effectively manage workload responsibilities during periods of business travel. Some weekend travel may be necessary depending on event timing.

Setup, test, maintain, and troubleshoot onsite equipment and network which includes but is not limited to: MacBooks, laptops, printer, Wi-Fi hotspots, routers, and badge scanning application.

Skills & Qualifications:

2+ years of office experience with strong organizational and communication skills, plus proven technology proficiency and adaptability to new tools and systems.

Excellent written and verbal communication skills.

Highly organized and detail-oriented.

Effectively multitask in a fast-paced environment and be flexible with responsibilities.

Brings an ownership mindset, with commitment to follow-through and continuous improvement.

Must have a high level of technology literacy and be comfortable with problem-solving and troubleshooting programs, networks, and equipment such as printers, laptops, routers and modems.

Self-starter and able to work without supervision.

Proficient with Microsoft Excel, Outlook, and Word. 

Typing of at least an average of 55 wpm.

Efficiently navigate the internet for research.

HTML experience a plus but not required.

Salesforce and/or HubSpot experience is a plus but not required.

Ability to bend, stoop, and lift up to 50 lbs.

Must be in a work environment with reliable Internet access.

This Job Description is subject to change.