Operations Supervisor

OperationsOperationsFull TimeRemoteTeam 10,001+Since 1886H1B SponsorCompany SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona, Florida, North Carolina, Pennsylvania

Posted

3 days ago

Salary

Not specified

Bachelor Degree4 yrs expEnglish

Job Description

• Supervise, coach, and mentor a team of direct reports, ensuring excellent patient service. • Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. • Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA) • Manage staff scheduling and maintain data quality standards based on program metrics. • Collaborate with leadership to create program SOP’s, WI’s and job aids and ensure implementation as required. • Handle escalated patient concerns and logistical issues promptly, ensuring timely resolutions and maintaining patient satisfaction.

Job Requirements

  • Bachelor’s Degree in Healthcare Administration, Business Management or related field required
  • Minimum of 4+ years working experience, 3+ years in a supervisory role in a call center environment, ideally within the healthcare industry
  • Strong understanding of call center operations, KPIs, and healthcare regulations
  • Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability
  • Proficient with using call center software, CRM tools, and Microsoft Office Suite

Benefits

  • Inclusive work environment
  • Professional development opportunities

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