Kentik

The network observability company.

Senior Technical Writer

Technical WriterTechnical WriterFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$110K - $135K / year

8 yrs expEnglish

Job Description

• Your primary focus will be on maintaining and expanding our Knowledge Base (KB), which explains what you can do with the product and how to use it. • You may also be involved in the creation of additional (non-KB) content that supports customers using Kentik. • Work with product managers and software engineers to glean information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs • Test product features and write/edit/update articles from an end-user perspective (including UI reference, step-by-step procedures, and background information) • Organize information into digestible, informative topics • Contribute user-perspective feedback on our platform (e.g. Jira issues) to help Kentik continually improve

Job Requirements

  • Minimum eight (8) to ten (10) years of experience
  • Extensive experience writing and editing KB documentation for a software-based product
  • An affinity for written language that’s detailed, unambiguous, precise, and concise
  • Experience testing and validating documentation for accuracy, completeness, and usability
  • Strong collaboration and communication skills, including persistence in getting information from a variety of sources
  • Critical thinking skills and the ability to ask great questions
  • Ability to look broadly and deeply at both the product and our KB content, with a discernment to determine what brings value to the reader
  • Strong organizational habits that enable you to move multiple projects forward in parallel

Benefits

  • 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
  • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
  • Paid family & medical leave
  • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
  • 401(k) retirement account
  • Home office reimbursement
  • Stock options

Related Categories

Related Job Pages

More Technical Writer Jobs

Freelance English Writer - AI Trainer

Mindrift

Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid. Project time expectations: Tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements; This is an estimate, not a guaranteed workload, and applies only while the project is active. Note: Rates vary based on expertise, skills assessment, location, project needs, and other factors. Higher rates may be offered to highly specialized experts. Lower rates may apply during onboarding or non-core project phases. Payment details are shared per project.

Technical Writer5 days ago
Part TimeRemote

Please submit your resume in English and indicate your level of English proficiency.Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is...

Kentucky

Freelance English Writer - AI Trainer

Mindrift

Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid. Project time expectations: Tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements; This is an estimate, not a guaranteed workload, and applies only while the project is active. Note: Rates vary based on expertise, skills assessment, location, project needs, and other factors. Higher rates may be offered to highly specialized experts. Lower rates may apply during onboarding or non-core project phases. Payment details are shared per project.

Technical Writer5 days ago
Part TimeRemote

Please submit your resume in English and indicate your level of English proficiency.Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is...

Alabama

Senior Technical Writer

Kentik

The network observability company.

Technical Writer5 days ago
Full TimeRemoteTeam 201-500H1B Sponsor

At Kentik you’d be an integral part of a small team whose mission is to enhance the user experience for our customers. With curiosity and persistence, you’ll dig deep into our rapidly-growing product offerings, writing topic-oriented documentation that’s thorough, detailed, and c...

United States + 1 moreAll locations: United States, United Arab Emirates
$110K - $135K / year
Technical Writer5 days ago
InternshipRemoteTeam 51-200Since 2022H1B No Sponsor

The intern will assist in updating existing product documentation, including guides, reference material, and release notes, based on input from product stakeholders and utilizing the Jira ticketing system. They will also be responsible for reviewing and editing content contributed by other writers and translating complex information into clear, user-friendly documentation.

United States