• Manage and maintain the company's technology infrastructure, including cloud services, networking, and internal application stack. • Develop and execute the long-term IT roadmap to support Zócalo Health’s rapid growth and scalability. • Oversee the IT operational budget, ensuring cost-effective technology investments and asset management. • Lead the IT Helpdesk function, establishing service level agreements (SLAs) for excellent and timely end-user support and issue resolution. • Manage the procurement, deployment, inventory, and lifecycle management of all company hardware, software, and SaaS assets. • Ensure effective training and support for employees on all internal systems and productivity tools. • Establish and regularly test a robust business continuity and disaster recovery plan for critical IT systems. • Own and lead the HITRUST certification program, including control implementation, documentation, and audit readiness • Establish and enforce security policies, standards, and procedures • Own system access provisioning and de-provisioning across all platforms • Oversee MDM, endpoint security, and identity management • Lead vendor security reviews and ongoing risk assessments • Coordinate incident response and remediation efforts • Partner with Engineering, Product, Compliance, and Operations on security and IT initiatives • Manage outsourced IT and security vendors as appropriate • Build scalable IT and security governance that supports growth beyond 250 employees