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Role Description

We are looking for a Senior Product Manager who views a product as a system, not just a set of features. You will lead end-to-end discovery and delivery for Turno’s core marketplace and SaaS offerings.

This isn’t a role for someone who just wants to move tickets through Jira. We need a “Full-Stack PM”: someone who can query their own data, talk to a cleaner in London and a host in Miami in the same morning, collaborate with engineers to design agentic AI workflows that solve complex operational failures before they happen, and still has the range to build a crisp business case and go-to-market monetization plan so the initiative pays for itself.

Key Responsibilities

• Product Strategy, Discovery & Execution:
  • Own the end-to-end strategy, roadmap, and execution for a critical segment of the Turno platform, moving from ambiguous user pain points to scalable, high-margin solutions.
  • Conduct continuous discovery with all sides of our marketplace, partners, and internal teams; synthesize insights into clear product hypotheses.
  • Build the business case and market strategy for key initiatives (pricing, adoption plan, unit economics, and measurable ROI) to ensure we can monetize what we ship.
  • Design for the "edge case" as if it’s the "happy path"; define operationally executable workflows to handle substitutions, late arrivals, and payment disputes with the same rigor as our primary flow.
  • Partner daily with Engineering and Design to define solutions, prioritize effectively, and ship high-quality releases.
  • Bridge the gap between digital code and physical operations. Partner with Ops and Finance to ensure that every product feature is commercially viable and operationally sound.
  • Drive alignment through clear communication and structured decision-making across stakeholders and leadership.
• Technical & AI Leadership:
  • Self-serve analytics: be your own best analyst. Write SQL to validate hypotheses and build Looker dashboards to track the health of your product area.
  • API-first mindset: collaborate with engineering on platform architecture, ensuring our integrations with partners (Airbnb, PMS, etc.) are robust and scalable.
  • Design and ship AI-enabled experiences that aren't just chatbots, but proactive agents that handle scheduling conflicts and quality audits.

Qualifications

• Strong product instincts grounded in real user understanding; naturally curious and driven to ask “why” until the root problem is clear.
• Track record of building products that interact with the real world (e-commerce, last-mile delivery, or fintech).
• Comfortable with APIs and SQL, with a strong grasp of system and data flows; able to quickly “vibe code” AI-assisted prototypes to validate ideas and integrations before engineering handoff.
• Experience building and shipping AI-powered features (e.g., chat, copilots, agentic workflows); able to design AI-native experiences, define and measure quality (accuracy, hallucination rate, latency, task success), and make informed ship/no-ship tradeoffs; hands-on experience with tools such as n8n, LangSmith, and Langflow required.
• Strong analytical skills and experience defining KPIs, building instrumentation, and using data and BI tools to make decisions.
• Ability to distill complex technical or operational constraints into a simple, persuasive narrative for stakeholders.

Preferred Qualifications

• Experience with Internationalization (i18n) and scaling products across multiple currencies and languages.
• Direct experience in the PropTech or TravelTech sectors.
• A background that blends Engineering/CS with Business (MBA or startup founder experience) is a plus.