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Role Description

IT Service Ownership for SWIFT Alliance Gateway USA Service Owner having full responsibility for the US SWIFT Infrastructure and Products. Collaborate with key stakeholders to define the technology strategy that aligns with the business goals of the bank.

• Responsible for managing a small team of cross-functional engineers located across Buffalo and India.
• Driving down costs through automation, less TOIL, and efficient use of Infrastructure.
• Evaluating the SWIFT product and services from functional and non-functional perspectives.
• Responsible for delivering change program as per the annual Book of Work.
• Collecting resource and cost estimates, establishing baseline budgets, and securing approvals from the Program Steering Committee.
• Tracking expenses against approved budgets and providing monthly progress reports to stakeholders.
• Conducting revenue projections to support business cases, identify cost savings, and optimize resource allocation.
• Responsible for budget management and reporting for SWIFT Alliance Gateway USA.
• Identifying and managing risks, dependencies, and compliance requirements throughout the service lifecycle.
• Performing periodic risk assessments, enforcing HSBC’s Enterprise and Operational Risk Management Frameworks, and maintaining robust control documentation.
• Participating in audits and implementing all security and data privacy controls as per compliance standards.
• Leading program governance forums, project kickoff meetings, and project status updates.
• Facilitating cross-team collaboration and defining a detailed communication plan, including escalation protocols and risk communication.
• Maintaining strong working relationships with cross-functional teams, vendors, and resource managers.

Telecommuting permitted up to 100% from anywhere in the US. Full-time employment, Monday – Friday, 40 hours per week. Pay Range: $153,317.00 to $163,317.00 per year.

Qualifications

• Bachelor’s degree in Computer Engineering, Electronic Engineering, or a related field.
• 7 years of progressive, post-baccalaureate related work experience.

Requirements

• 7 years of experience in cross-border high-value payment processing systems and methodologies.
• 7 years of experience in configuring and managing SWIFT Products, including SWIFT Alliance Gateway (SAG), SWIFT Net Link (SNL), and Hardware Security Module (HSM).
• 7 years of experience in Java, IBM MQ, and WebSphere Application Server (WAS).
• 5 years of experience in production support for SWIFT products.
• 2 years of experience in IT Service Ownership for Mission Critical Payment Systems.
• 2 years of experience in backlog prioritization, escalation processes, and risk management for US SWIFT Applications.
• 2 years of experience in vendor contract management for critical financial market utilities, specifically with SWIFT.
• 2 years of experience in financial management for SWIFT projects.
• 2 years of experience in project management for SWIFT projects.
• 2 years of experience in Jenkins and GitHub.
• 2 years of experience in Agile methodologies and running projects in sprints using JIRA and Confluence.

Benefits

• Competitive Total Reward Package, with an appropriate mix of fixed pay and variable pay.
• Access to a robust Wellness Hub.
• Tailored professional development opportunities.
• Engagement with communities through volunteerism policy and matching gift program.
• Comprehensive program of immersive Sustainability and Climate Change Initiatives.
• Participation in Employee Resource Groups for networking and development.