The Program Manager - EPMO partners closely with senior leaders across Product, Engineering, Sales, Finance, Legal, Compliance, Security, and Customer Success to ensure delivery of strategic programs that align to enterprise priorities, enhance performance, and strengthen governance maturity. Manages mid- to large-scale programs with defined business outcomes, coordinating cross-functional teams to ensure on-time, on-scope, and on-value delivery.

Essential Duties & Responsibilities

• Lead end-to-end delivery of enterprise programs and product portfolios—from intake and scoping through execution, adoption, and measurable value realization.
• Establish and maintain enterprise governance cadences (e.g., QBRs, VVMs, BODMs) and ensure consistent operating rhythms across business units.
• Drive cross-functional collaboration and alignment with Finance, Legal, Compliance, Security, Sales, Customer Success, Product, and Engineering teams.
• Represent assigned product lines or portfolios, managing the integrated roadmap, timelines, dependencies, and release readiness.
• Serve as part of the product leadership team, fostering collaboration between product management, development, and operations.
• Apply Agile program and project management best practices; monitor agile metrics to ensure product value delivery.
• Coordinate user-feedback sessions and integrate customer and market insights (VOC/NPS) into planning and delivery cycles.
• Develop and maintain executive dashboards and scorecards that link program performance to key business outcomes (e.g., revenue growth, risk reduction, cost efficiency, customer satisfaction).
• Track, analyze, and report progress using work-item and project-tracking software, ensuring transparency for all stakeholders.
• Identify, escalate, and resolve risks, impediments, and ownership gaps to maintain delivery momentum.
• Prepare and present business cases, ROI analyses, and strategic recommendations to guide prioritization and resource allocation.
• Manage vendor contracts and relationships supporting program and product portfolio execution.
• Ensure adherence to enterprise compliance, security, & regulatory standards (e.g., SOC 2, HIPAA).
• Apply AI, automation, and analytics to enhance governance, reporting, and delivery efficiency.
• Evaluate and optimize PMO and product delivery processes, driving continuous improvement and adoption of best practices.
• Mentor and coach Project and Program Managers; may directly manage a team of project management professionals.
• Maintain regular communication with executive stakeholders, clearly conveying objectives, progress, risks, and outcomes.
• Champion a culture of transparency, accountability, innovation, and customer-centric execution across the enterprise.
• Develop detailed project and program plans, milestones, and deliverables.
• Facilitate governance meetings and stakeholder communications.
• Ensure risks, dependencies, and issues are proactively managed and escalated.
• Deliver programs that drive measurable improvements in performance, customer experience, or efficiency.
• Apply PMO tools, templates, and methodologies consistently