• Lead the design, development, and delivery of scalable backend systems, APIs, and microservices powering member-facing capabilities. • Define API contract standards, and integration patterns used across Member Services platforms. • Drive service modernization by adopting cloud‑native architectures, containerization, service mesh, and event-driven patterns. • Establish standards for availability, resiliency, performance, and disaster recovery across all services. • Implement SLO/SLI/error budget frameworks, health checks, and high‑availability architectures. • Institutionalize strong observability practices using metrics, logs, traces, and distributed monitoring. • Drive continuous reliability improvements through chaos engineering, automated fault injection, and proactive root‑cause analysis. • Integrate AI and LLM-based tooling into software development, QA, and operational processes (e.g. test automation, code generation, anomaly detection, intelligent incident triage). • Promote AIOps capabilities to reduce manual toil and amplify engineering productivity. • Introduce AI-enhanced workflows across Member Services to improve personalization, routing, and intelligent decisioning. • Own strategy for internal and external API integrations supporting member services and other enterprise systems. • Standardize integration patterns to ensure secure, performant, and consistent data exchange across domains. • Partner with product, security, architecture, and platform engineering to ensure scalable, compliant, and reusable integration solutions. • Drive technology exploration and rapid experimentation in areas such as LLM/AI augmentation, serverless compute, real-time data streaming, and next‑gen integration frameworks. • Build and maintain a long‑term roadmap for modernizing legacy components, platformizing capabilities, and increasing engineering velocity. • Champion engineering excellence and best practices across code quality, testing, automation, and release reliability. • Build, lead, and mentor high-performing engineering teams across global locations. • Foster a culture of innovation, accountability, psychological safety, and continuous learning. • Define organizational structures, role expectations, and growth paths to develop future engineering leaders.