Inside Sales Specialist

Noctrix Health is revolutionizing chronic neurological disorder management through clinically validated therapeutic wearables. Our team of medical device experts, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an exceptional user experience. We have developed the world's first drug-free wearable therapy, clinically proven to provide relief to adults with drug resistant Restless Legs Syndrome (RLS). Join us in reshaping healthcare, making a difference in the lives of individuals facing these challenges, and being part of a transformative journey at Noctrix Health.

 

We are seeking a motivated and skilled Inside Sales Specialist to join our team, responsible for customer communication during the sales process of Nidra therapy to people living with Restless Legs Syndrome.  This role must lead with empathy to help educate customers about the benefits of our product portfolio and services and support them in the decision-making process. Collaborating closely with internal teams and external partners, the Inside Sales Specialist will ensure an exceptional customer experience while driving sales of the Nidra Therapy portfolio. The ideal candidate will possess strong sales skills, a solid understanding of technical healthcare solutions, excellent communication abilities, and a customer-centric mindset.

 

• Drive sales of the Nidra Therapy portfolio through proactive outbound and responsive inbound communication with potential customers via phone, email, text, and live chat.
• Educate prospective customers on the benefits of Nidra Therapy in comparison to traditional treatment options and competitive products.
• Provide continuous feedback to enhance the customer experience and contribute to ongoing patient journey process improvements.
• Handle a wide range of sales and service duties, performing complex and challenging tasks with efficiency and professionalism.
• Maintain detailed records of customer interactions and transactions, managing the sales process within the Salesforce CRM system.
• Work collaboratively with marketing, customer care, and patient access teams to ensure prospective customers are provided timely and accurate information.

 

MINIMUM QUALIFICATIONS

• Bachelor’s Degree with 1-3 years of sales experience, preferably in the medical device, pharmaceutical, healthcare, or consumer product sectors.
• Previous experience in B2B or B2C sales environments.
• Proficiency using Salesforce Health Cloud CRM platform is desirable.
• Exceptional selling and objection handling skills, with a proven ability to close sales effectively.
• Outstanding communication skills, capable of delivering impactful and persuasive messages both orally and in writing. Spanish fluency is an advantage.
• A results-oriented approach, focusing on achieving positive outcomes with persistence and creative problem-solving.
• Strong collaboration skills, able to work well within a team to achieve optimal results.
• High levels of accountability, ensuring quality work and timely fulfillment of commitments.
• Ability to thrive in a fast-paced environment, managing multiple tasks with urgency and prioritizing effectively.
• Computer savvy, with proficiency in Google Suite, Microsoft Office applications, and Salesforce.

 

This is a full time, remote position with the potential for up to 5% travel.