• Engage directly with large VIP customers (often embedded in their teams) to ensure successful adoption, integration, and scaling of WordPress VIP solutions. • Directly identify and solve complex architectural and technical problems. • Partner with customers as they leverage VIP’s support capabilities, ensuring they fully utilize VIP's high-availability support. • Conduct technical discovery and design sessions, producing architecture recommendations, migration plans, and implementation guidance. • Maximize the customer’s value from VIP’s platform, integrations, and partner ecosystem. • Identify and shape professional services opportunities through ongoing technical engagement. Document and refer engagements to other VIP PS teams. • Define scopes of work (SOWs) for technical expansion projects, collaborating closely with Services, Account Management, and Commercial teams. • Participate in presales and renewal discussions as the technical voice of confidence and credibility. • Maintain a living technical knowledge base of customer architectures, deployments, and patterns. • Act as the internal authority on assigned customer environments, proactively identifying risks and opportunities. • Contribute to team-wide tooling and process improvements, including delivery platforms, AI workflows, and documentation systems (e.g., Rocketlane, Notion, or similar).