Customer Care Coach
Location
United States
Posted
2 days ago
Salary
Not specified
Job Description
Job Requirements
- High School diploma or equivalent
- Some College is a plus
- 2 years of experience in call center, customer care
- If internal applicant, CSS title preferred
- Exceptional listening and analytical skills
- Dedication to providing exceptional World Class Customer Service
- Ability to prioritize and organize work in a multitasking environment
- Ability to maintain the highest level of confidentiality
- Excellent interpersonal, written, and oral communication skills
- Excellent judgment, reasoning, and problem-solving skills
- Strong working knowledge of correct grammar and punctuation usage.
- Strong working knowledge of all types of Customer Service programs (i.e., CSE, Letter writer, Mainframe, Intranet, etc.)
- Ability to objectively review phone calls in accordance with department guidelines.
- Strong organizational skills.
- Proficiency in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.
- Ability to learn new computer systems.
- Knowledge of customer service principles and practices
- Ability to professionally handle and resolve escalated issues
- Strong teamwork skills.
Benefits
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
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