• Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services • Leads complex collaborations of client and Veradigm teams to ensure alignment and agreement to goals and supporting action plans • Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms • Creates/maintains complex client facing executive dashboard for monthly operational review • Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities • Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives • Ensures client regulatory preparedness as it relates to Veradigm solutions • Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences • Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc. • Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans • Identifies and grows reference accounts, including sharing client success stories and outcomes improvements • Participates actively in client Quarterly Business Reviews (QBRs) • Provides advanced consultative insights into the client growth plan • Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests • Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes • Drives client prioritization with escalated issues in support • Mentors/provides guidance to less experienced Client Success Managers