Identity-first security for every machine.
Senior Community and Engagement Manager
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Job Requirements
- 5+ years of experience in community management, product marketing, or lifecycle marketing, ideally in B2B cybersecurity
- Proven experience building, managing, and scaling an owned customer or user community
- A data-driven mindset, with experience defining success metrics, tracking community health and engagement, and using insights to continuously optimize programs, content, and experiences
- Strong understanding of community engagement strategies, content planning, and moderation best practices
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences
- Strong cross-functional collaboration skills, particularly with Customer Success, Product Management, and Marketing teams
- Experience supporting customer advocacy programs, including reviews, references, or customer champions
- A customer-first mindset with a passion for building meaningful, long-term customer relationships.
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
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