• Own end-to-end Professional Services delivery for your assigned Enterprise segment. • Ensure successful onboarding, implementation, advisory, and expansion engagements. • Drive consistent execution of delivery methodologies, quality standards, and documentation practices. • Monitor and improve segment-level KPIs such as utilization, on-time delivery, and customer satisfaction. • Serve as an escalation point for complex or at-risk customer engagements. • Lead, mentor, and grow a team of Solutions Architects, fostering a culture of accountability, collaboration, and customer focus. • Establish clear performance expectations and support ongoing coaching and professional development. • Develop career growth and succession plans for team members. • Partner with Professional Services leadership on hiring and capacity planning. • Execute on the Professional Services strategy to deliver consistent, high-quality engagements. • Improve operational processes to increase efficiency, scalability, and predictability. • Standardize delivery methodologies, tools, templates, and best practices across engagements. • Collaborate closely with Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience. • Support pre-sales engagements for strategic or complex opportunities within your segment. • Provide customer feedback that informs product development and services improvements. • Partner with PS leadership to evolve services packaging and pricing models. • Ensure customers achieve defined business outcomes through services engagements. • Identify and support expansion opportunities in partnership with Sales and Customer Success. • Proactively manage escalations and mitigate delivery risk. • Capture customer insights to help improve both product capabilities and services delivery.