OPSWAT

Protecting the world's critical infrastructure

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 501-1,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishAWSAzureCloudCyber SecurityFirewallsGoogle Cloud PlatformLinuxPython

Job Description

• Serve as the primary technical point of contact for assigned enterprise clients. • Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises). • Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions. • Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence. • Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices. • Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements. • Participate in incident response and post-mortem activities when escalations occur. • Create and maintain technical documentation, runbooks, and environment.

Job Requirements

  • 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
  • Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
  • Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
  • Comfortable leading deployments and technical troubleshooting on customer sites.
  • Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems.
  • Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
  • Ability to manage multiple client accounts and prioritize competing demands.
  • Strong documentation skills and a disciplined approach to knowledge sharing.

Benefits

  • OPSWAT is an equal opportunity employer.
  • We celebrate diversity and are committed to providing an environment of equal employment opportunities.

Related Job Pages

More Technical Account Manager Jobs

Manager, Technical Account Management

Samsara

Pioneer of the Connected Operations Cloud

Technical Account Manager4 days ago
Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor

The Manager will lead a team of Technical Account Managers (TAMs), focusing on delivering exceptional technical support and account management through a data-driven approach to process optimization and customer success. Key duties include building a high-performance culture, engineering scalable processes using AI, and driving change through analytical leadership.

United States
$86.0K - $115K / year

Technical Account Manager

Mirantis

Strategic open source infrastructure for containers and virtual machines.

Technical Account Manager4 days ago
Full TimeRemoteTeam 501-1,000H1B Sponsor

This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager (Technical Service Delivery), you will b...

OpenStackKubernetesLinuxDistributed SystemsNetworkingStorageIncident ManagementCloud Infrastructure
United States
Technical Account Manager4 days ago
Full TimeRemoteTeam 1,001-5,000Since 2008H1B No Sponsor

Partnerships are a growth engine at BambooHR. As we scale across Marketplace, Referral, and Reseller channels, we need more than good operations — we need intentional strategy behind how our partner ecosystem runs. The Senior Manager, Partner Strategy & Experience owns the oper...

Partner StrategyProgram ManagementRevenue OperationsCross-functional LeadershipData AnalysisSaaSWorkflow DesignKPI DefinitionProcess ImprovementTeam Management
United States

Technical Account Manager

OPSWAT

Protecting the world's critical infrastructure

Technical Account Manager4 days ago
Full TimeRemoteTeam 501-1,000Since 2002H1B Sponsor

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensu...

CybersecuritySIEMSOAREndpoint ProtectionFirewallsIdentity & Access ManagementCloud SecurityPythonPowerShellBashLinuxWindowsAWSAzureGCPSystem IntegrationTroubleshootingDocumentation
United States + 31 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat