• Provide end-to-end oversight of CrossCountry Mortgage’s Compliance Post-Closing Quality Control function • Oversee Branch Audit and Compliance Monitoring & Testing programs, ensuring risks are clearly identified, root causes are validated, corrective actions are implemented, and validation testing confirms resolution • Serve as final quality reviewer for monitoring and testing outputs prior to executive or regulator distribution • Manage loan file production for state/federal examinations, agency reviews, and investor audits • Prepare executive-level reporting materials that clearly communicate findings, root causes, remediation actions, and forward-looking risk mitigation • Ensure all executive-facing materials are accurate, internally consistent, and actionable • Design, document, and maintain repeatable Compliance processes and SOPs that reduce ambiguity and manual intervention • Establish structured workflows for governing policy lifecycle management, training administration, monitoring outputs, and reporting standards • Implement systems that enable predictable execution and reduce ad-hoc decision making • Oversee lifecycle management of Policies & Procedures and Compliance Training programs • Ensure annual reviews, notifications, and ownership assignments occur on schedule through defined processes • Maintain centralized tracking mechanisms with clear escalation protocols • Develop clear, regulator-ready policies, job aids, and training materials • Identify root causes of compliance risks and design sustainable control solutions • Partner with business stakeholders to implement controls and conduct user acceptance testing (UAT) • Maintain ownership through risk closure and validation of effectiveness • Manage Compliance staff, setting clear expectations for quality standards, accountability, timeliness, and professional communication • Review team deliverables for accuracy and completeness prior to escalation