• Be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline. • Provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process. • Understand assigned territory branch needs and develop plans to address them. • Resolve branch complaints. • Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues. • Monitor and follow up with branch employees to maintain the proper workflow. • Ensure assigned branches comply with all corporate and regulatory policies and procedures. • Develop, review, and recommend overall operational systems and procedures for the mortgage lending function. • Develop new methods and procedures to increase operations efficiency. • Manage projects for deployment of new systems and procedures. • Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines. • Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees. • Guide and direct employees to assist their professional development. • Monitor daily, weekly, and monthly production and compliance reports.