• The Product Manager, School IT Services is responsible for defining, delivering, and continuously improving technology services. • Ensure school technology needs are clearly understood and translated into scalable, high‑quality products and services. • Serve as the strategic bridge between schools, engineering, operations, and customer success teams. • Develop and maintain a clear product vision and roadmap for School IT Services aligned to organizational goals. • Analyze school feedback, operational data, regulatory requirements, and market trends to identify opportunities. • Lead structured discovery with school leaders, administrators, teachers, and internal partners. • Translate user needs into clear, actionable product requirements, user stories, acceptance criteria, and service definitions. • Work closely with engineering, IT operations, security, and service delivery teams to plan, build, and launch new capabilities. • Communicate roadmap, release plans, and feature updates to school partners and internal stakeholders. • Monitor key performance indicators (KPIs) related to service quality, reliability, and adoption.