• Build and maintain strong relationships with executive leadership, regional leaders, district managers, and store and support teams • Influence key stakeholders to drive adoption, increase program penetration, and achieve revenue and profitability targets • Serve as the primary field contact for assigned partners, proactively resolving issues, protecting revenue, and maintaining a strong “save the sale” mindset • Monitor performance through reporting dashboards and store-level metrics, identifying trends, outliers, and performance gaps • Develop targeted action plans with retail leadership to improve application volume, approval rates, take rate, and overall program utilization • Identify growth opportunities within the local leadership and execute grassroots strategies to expand awareness, advocacy, and utilization of Katapult’s lease-to-own solution • Partner with store teams to identify and eliminate friction points—resolving issues, refining workflows, and simplifying execution—so associates can confidently adopt the process and consistently succeed • Oversee the end-to-end execution of Katapult’s lease-to-own program from pre-launch collaboration through post-implementation optimization • Conduct regular store visits, audits, and structured business reviews to assess performance, reinforce standards, and implement action plans • Ensure adherence to Katapult policies, operational guidelines, merchandising standards, and applicable compliance requirements • Coach retail teams on corrective actions when necessary • Lead onboarding and ongoing training for retail sales associates, store leadership, and field operations teams • Deliver workshops focused on selling strategies, customer experience excellence, and operational best practices to drive sustained engagement and performance improvement • Deliver targeted training sessions for stores or individual associates to deepen product knowledge and strengthen selling skills • Monitor competitive activity, market dynamics, and field performance trends across assigned territories • Provide actionable insights and structured feedback to Retail Operations & Growth leadership to inform reporting enhancements, infrastructure improvements, and expansion strategies • Collaborate cross-functional with Business Development, Client Success, Marketing, Risk, and Operations to ensure seamless program execution • Represent Katapult at retail field meetings, partner events, and industry gatherings to strengthen relationships and elevate brand presence • Support local marketing initiatives and ensure proper merchandising and point-of-purchase materials are executed effectively in store • Provide hands-on training during key events and weekends, supporting associates in real-time transactions and through role-playing exercises to build confidence and comfort.