• The Data Support Specialist supports firmwide operational needs by maintaining accurate, reliable data across the immigration case management system and other internal data sources used by the firm. • Provides frontline assistance to staff by troubleshooting system issues, guiding users through workflows, and documenting recurring problems. • Performs routine data audits, corrects errors and inconsistencies, and assists with data migrations and validation during new client onboardings or system updates. • Helps ensure that firm data remains clean, consistent, and usable by preparing documentation, supporting configuration tasks, and contributing insights that strengthen day-to-day operational efficiency. • Serve as the first point of contact for immigration case management system related questions and basic troubleshooting. • Assist employees with navigation, errors, and workflow issues within the software. • Document recurring issues and escalate technical problems when needed. • Support onboarding of new users, including account setup and basic training. • Conduct regular data audits to ensure accuracy, completeness, and consistency. • Identify and correct data errors, duplicates, and formatting inconsistencies. • Maintain data standards and support firmwide data hygiene initiatives. • Assist with data imports, exports, and validation during migrations or updates. • Support configuration of fields, templates, and workflows under the direction of Firm Operations. • Participate in testing new features, updates, and system enhancements. • Create, maintain, and update SOPs, quick reference guides, and training materials. • Collaborate with staff to understand workflow needs and ensure the system supports operational requirements. • Track system issues, user requests, and data quality trends. • Prepare reports or summaries to support operational decision making. • Contribute to documentation of processes, standards, and best practices.