R3 Continuum

Making tomorrow better than today by helping people thrive.

QA Clinical Manager

QA EngineerQA EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$86.7K - $102.2K / year

Postgraduate Degree5 yrs expEnglish

Job Description

• The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department. • This position is responsible for QA training, identification of root causes for QA issues, continuous QA improvement, and measurement of outcomes to establish quality benchmarks. • Utilize clinical expertise to provide quality oversight for the QA department including clinical review of FFD and FFD-VS reports. • Set quality assurance operational processes and strategies • Create and maintain a weekly department scorecard that includes key performance indicators • Recommend system and process enhancements for more efficient and quality work output • Address and resolve customer quality concerns • Report on any provider clinical quality trends to Network Development and the dyad leaders • Develop and implement the training program for QA Specialists • Complete annual employee performance reviews for the direct reports

Job Requirements

  • Masters degree in a mental health field required; Doctorate degree preferred
  • Actively licensed at master’s level or above required
  • 5 years of post-license clinical experience required
  • At least 3 years in a clinical role that involved psychological assessment psychological testing
  • 2 years of management experience required; preferably in healthcare, EAP, or disability insurance industries
  • 3 years Quality Assurance experience strongly preferred
  • Sound clinical knowledge which applies evidence-based practices in psychological assessment
  • Strong knowledge and understanding of client servicing, developing, and executing strategies to ensure client retention
  • Advanced computer skills, including Word, Excel and PowerPoint
  • Competence in psychological assessments and diagnosis

Benefits

  • paid time off (PTO)
  • parental leave
  • paid holidays
  • insurance (medical, dental, vision, life, STD, LTD)
  • flexible schedules
  • a 401k program with company match
  • profit sharing

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