• Verify patient insurance coverage through insurance portals and provider systems • Update patient records with accurate insurance information • Track and follow up on pending insurance claims • Review and follow up on unpaid or denied claims • Make outbound calls to parents or guardians to follow up on declined or missed payments • Contact insurance providers to check claim status and resolve billing issues • Communicate payment details and assist families with billing-related questions • Document call outcomes and update patient records accordingly • Maintain accurate billing documentation within the EMR • Ensure compliance with billing regulations and documentation standards • Coordinate with internal billing teams to resolve claim or payment issues • Respond to patient inquiries related to billing or insurance • Maintain accurate patient records and ensure confidentiality • Assist with basic administrative and reporting tasks as needed