• Respond quickly to inbound patient inquiries via phone, text, and email. • Convert incoming leads into scheduled patient evaluations. • Contact website leads, physician referrals, and marketing inquiries. • Educate prospective patients on how physical therapy can help. • Guide conversations toward booking evaluations or screening calls. • Handle patient objections professionally and confidently. • Follow a structured follow-up cadence. • Confirm scheduled appointments and help reduce no-show rates. • Manage new patient intake workflows and documentation. • Ensure patient records remain organized and up to date. • Contact physician-referred patients promptly to schedule evaluations. • Reactivate discharged patients who may benefit from continued care. • Manage appointment calendars and schedule patient evaluations.