AutoCamp

Connecting people with the outdoors and each other through beautiful design and welcoming hospitality.

Reservation & Guest Service Manager

ManagerManagerFull TimeRemoteTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

3 days ago

Salary

$65K - $75K / year

High School2 yrs expEnglishCloud

Job Description

• Responsible for all reservations sales operations. • Ensure outstanding guest service is provided on each and every call. • Coach the reservations team to exceed their revenue and guest delight goals. • Manage a remote team of reservations agents. • Utilize technology to maximize efficiency and effectiveness. • Scale up in-house reservations team based on growth. • Create Agent Training materials. • Manage systems of integrated, hospitality-focused call tracking software. • Participate in the hiring process. • Monitor and develop Team Member performance. • Initiate and implement up-selling techniques to promote services.

Job Requirements

  • High school diploma or GED.
  • At least 2 year prior hotel reservation sales manager experience preferably high-end boutique or resort destinations.
  • Experience with Synxis and the NAVIS suite of products is a plus.
  • Multi-property reservation sales experience is a plus.
  • Experience managing a remote team is a plus.
  • Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.
  • Clear, concise written and verbal communication skills.
  • Must have a passion for the great outdoors.
  • Thoroughness and an Attention to Detail.
  • Excellent and Attentive Customer Service.
  • Must be a MacGyver, and able to find solutions when problems arise.

Benefits

  • Bonuses
  • Benefits package

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